Who we are

Our website address is: http://www.chatter-matters.co.uk

Privacy GDPR Policy

Website privacy notice

Chatter-Matters Privacy Policy

This privacy policy was last updated on 18 May 2018.

Helen Holloway of Chatter-Matters SLT is the data controller and I am responsible for your personal data.

Contact Details:

Email address: helen@chatter-matters.co.uk

Postal address: 54 Hambleton Road, Halesowen, West Midlands, B63 1HH

Telephone number: 0121602 1183 / 07790681794

This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.chatter-matters.co.uk/

Any data we hold will be held in compliance with UK Data Protection legislation, the EU General Data Protection Regulation and with all other laws concerning the protection of personal information, including the Privacy & Electronic Communications (EC Directive) Regulations 2003. We may update this policy from time to time, so please ensure you regularly check back to review it.

What information do I collect about you?

Personal data means any information capable of identifying an individual. We may process certain types of personal data about you as follows:

Data	Method	Purpose	Lawful basis
Personal and contact data : name, address, date of birth, telephone number, email address	Obtained at point of referral with written client/ parental consent obtained	To support identification, communication and accurate interpretation of any clinical testing result and resulting clinical diagnosis	Consent
Medical/Health data including diagnosis relating to SLCN	Obtained from service users and health authorities with given consent	To support clinical decisions and facilitate appropriate clinical interventions	Consent
Statistical Data relating to educational attainment inc EHCP	Obtained from education partners with given consent	To support clinical decisions and facilitate appropriate clinical interventions	Consent
SLCN data (qualititative and statistical data)	Obtained regularly throughout service provision	To demonstrate measurable progress, document change and evidence clinical decision making	Consent
Familial data , e.g. family history of related conditions	Obtained from service users, and health authorities with given consent	To support clinical decisions and facilitate appropriate clinical interventions	Consent
Photographic data (audio, image video)	Obtained with specific consent only via consent form	For use within therapy interventions. To provide evidence of baselines measures and progress made.To use within training presentations.	Consent

Information is collected about you when you:

submit an enquiry via one of our web-forms or by sending us an email
Make an enquiry by phone
Direct interaction; when completing a case history form ,consent form and terms and conditions form.

This information is provided directly by you. If you decide not to provide relevant information, this may hinder our ability to respond to your visit to our website efficiently and may mean that we will not be able take any further action to support your enquiry.

How will the information collected be used?

The data provided by you will processed for legitimate business and/or contractual reasons:

to respond to your enquiry or provide the services that you have requested
to send you information that you request from me relating to our services
Where we need to comply with a legal or regulatory obligation.
Where we need to perform the contract between us.
Assessment and review reports are shared with third parties subject to your permission provided on the consent form completed at the initial appointment. These third parties include: GP, Health Visitors, Pediatricians, Educational professionals (e.g. SENCO, class teacher), NHS Speech and Language Therapists. This list is not exhaustive. This information is shared in order to deliver best care and collaborative working in line with guidelines from the Royal College of Speech and Language Therapists (RCSLT).

We never sell your data to any third parties, and you will not receive offers or communications from other companies or organisations as a result of giving your details to us.

We do not send your personal data outside the EEA.

We will store your data only as long as is required to process your enquiry or provide the services that you have requested.

Your rights in relation to your personal data

Under certain circumstances, by law you have the right to:

Request access to your personal data.
Request correction of incomplete or inaccurate personal data we hold about you.
Request erasure of your personal data.
Object to processing of your personal data.
Request the restriction of processing of your personal data.
Withdraw your consent to the processing of your personal data

If you have any concerns or comments about how we use information, we would like to hear from you. Alternatively, you may contact the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues for guidance and advice, or to lodge a complaint. The ICO may be contacted at:

Online: www.ico.org.uk

Post: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545745 (national rate)

I would be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you. It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing at helen@chatter-matters.co.uk.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

DATA SECURITY We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Casenotes are kept in a locked filing cabinet onsite and information on a personal computer is password protected.

DATA RETENTION We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes and case notes until the child is 21 years of age or 15 years after the date of discharge whichever is soonest. In some circumstances you can ask us to delete your data: see below for further information.

YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/ If you wish to exercise any of the rights set out above, please email me at helen@chatter-matters.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Helen Holloway, Chatter-Matters Speech and Language therapy

ICO Registration number: Z3364055